Last Updated: May 1, 2026

Overview

At Salon Studios, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

Return Period

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation) must be provided

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene and safety reasons, including:

  • Opened or used beauty/personal care products
  • Items damaged due to misuse

Return Process

To initiate a return:

  1. Contact us at support@salonstudios-1.com
  2. Provide your order number and reason for return
  3. Our support team will guide you through the next steps

Returns must be approved before being sent back.

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • If the item is defective, damaged, or incorrect, we will review the case and may cover the return shipping

Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed within 7 business days
  • Refunds will be issued to the original payment method

Please note that it may take additional time for your bank or payment provider to process the refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include clear photos and order details

We will review your request and provide a suitable resolution.

Late or Missing Refunds

If you have not received your refund:

  • Check with your bank or payment provider
  • Contact us if the issue persists

Return Address

Return instructions and the return address will be provided after your return request is approved.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Company Name: Salon Studios
Address: 674 Lindero Canyon Road, Oak Park, CA 91377, United States
Email: support@salonstudios-1.com
Phone: +805.290.0400

Customer Service Hours:
Tuesday: 11:00 AM – 4:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 3:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM
Closed: Monday & Wednesday

Response Time:
We aim to respond within 24–48 hours during working days.