Salon Studios Collection Petroleum Jelly (Vitamin E & Aloe vera 100ml)
$5.00
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Shipping Policy
Shipping Policy
Last Updated: May 1, 2026
Overview
At Salon Studios, we aim to provide a reliable and transparent shipping experience for all our customers. This Shipping Policy explains our order processing times, delivery estimates, and shipping conditions.
Order Processing Time
All orders are processed within:
1–3 business days (Tuesday–Friday)
Orders are not processed on Mondays and Wednesdays (closed days), Sundays, or public holidays.
Once your order is processed, it will be prepared for shipment.
Shipping Time
After processing, orders are delivered within:
4–8 business days (Monday–Friday)
Please note that delivery times are estimates and may vary depending on your location and external factors.
Shipping Locations
We currently ship within the United States.
If you have questions about shipping availability, please contact our support team.
Shipping Costs
Shipping costs (if applicable) will be calculated and displayed at checkout before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.
You can use this information to monitor the status of your delivery.
Delays & Issues
While we aim to deliver orders on time, delays may occur due to:
- Shipping carrier delays
- Weather conditions
- High demand periods
- Incorrect shipping details provided by the customer
Salon Studios is not responsible for delays caused by external factors beyond our control.
Incorrect Address
Please ensure that your shipping address is accurate at the time of purchase.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery (or expected delivery date).
We will review the issue and assist you accordingly.
Contact Information
If you have any questions regarding shipping, please contact us:
Company Name: Salon Studios
Address: 674 Lindero Canyon Road, Oak Park, CA 91377, United States
Email: support@salonstudios-1.com
Phone: +805.290.0400
Customer Service Hours:
Tuesday: 11:00 AM – 4:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 3:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM
Closed: Monday & Wednesday
Response Time:
We aim to respond within 24–48 hours during working days.
Return and Refund Policy
Return and Refund Policy
Last Updated: May 1, 2026
Overview
At Salon Studios, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.
Return Period
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation) must be provided
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene and safety reasons, including:
- Opened or used beauty/personal care products
- Items damaged due to misuse
Return Process
To initiate a return:
- Contact us at support@salonstudios-1.com
- Provide your order number and reason for return
- Our support team will guide you through the next steps
Returns must be approved before being sent back.
Return Shipping Costs
- Customers are responsible for return shipping costs
- If the item is defective, damaged, or incorrect, we will review the case and may cover the return shipping
Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed within 7 business days
- Refunds will be issued to the original payment method
Please note that it may take additional time for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Include clear photos and order details
We will review your request and provide a suitable resolution.
Late or Missing Refunds
If you have not received your refund:
- Check with your bank or payment provider
- Contact us if the issue persists
Return Address
Return instructions and the return address will be provided after your return request is approved.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Company Name: Salon Studios
Address: 674 Lindero Canyon Road, Oak Park, CA 91377, United States
Email: support@salonstudios-1.com
Phone: +805.290.0400
Customer Service Hours:
Tuesday: 11:00 AM – 4:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 3:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM
Closed: Monday & Wednesday
Response Time:
We aim to respond within 24–48 hours during working days.
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